Together, Susan and I built Total Innovation Group, a highly respected sales training and consulting company, delivering services to C-Level and high-achieving sales teams in the healthcare, aerospace, telecommunications, transportation, and scientific devices industries. Susan’s energy and presence were critical to the growth and sustenance of the organization.
Susan likes to be challenged, and she tackles projects with confidence. She created an orderly, process-driven and profitable business structure from scratch with no previous experience in the training industry. She quickly established processes and procedures to ensure consistent quality delivery of products and services, as well as recurring revenue.
Susan managed several projects and employees. Her attention to detail, as well as her conscientious and steady approach, enabled her and her reports to produce high quality output, as was always noted by our customers.
Susan has superior communication skills – verbal and written. She is expert at researching, assessing theories and concepts, pinpointing ideas, and summarizing, producing tangible communications and tools. She is an excellent problem solver, quick to take accountability and enthusiastically brainstorm for solutions. Her customer service skills are second to none. She’s patient and nurturing.
Susan was one of TIGI’s primary resources. She was critical to the success of our company.
